Support
Support always with you 24h .
The Alberici Support app provides advanced technical assistance powered by artificial intelligence:
- Instant and personalized support through AI technology.
- Digital technical manuals, always available at your fingertips.
- Clear and updated video tutorials to guide you in product use and maintenance.
Create an account on our website, then download Alberici Support app and log in with the same credentials.
Contact us
Your satisfaction is the top priority .
Our added value lies in listening to the needs of Customers, finding efficient solutions for their requirements and translating them into additional and innovative developments.
The attention in satisfying these requirements often entails the need to offer a personalised and timely service.
Our business departments are always completely available to the Customers, to support them in the search for information, in the choice of the product that best responds to their needs, to guarantee a precise and attentive post-sales service and to enable the Customer to acquire skills that are always more specialised.
An experience capable of becoming an opportunity.
Services and training .
Shared knowledge
We want to develop a basic knowledge system to build together concrete answers to the authentic requests of the market, thus passing down to our clients knowledge and skills they can use straight away.
Dedicated technical assistance
Our clients can choose the best interaction channel with out technicians. We handle internally the maintenance and repair services, granting short times and high quality standards in our interventions.
Working processes’ optimization
Our clients receive automatic update from the system in real time on the state of the production progress. We provide clear and easy to find information, which are available also from mobile.
Newsletter service
We keep our partner constantly updated on all of Alberici’s news.
RMA Form .
“Return Merchandise Authorisation” form
The RMA “Return Merchandise Authorisation” form was introduced to make the return material management process more fluid and efficient.
Before carrying out any returns, completing the form and sending it to Alberici SpA is required.
Click here to download your copy of the form.
Click here to learn how to use the RMA form.
